Why Innovation in Service ?
ServInn is a research lab committed to analyzing, understanding, and developing actionable strategic guidelines in response to contemporary economic and social challenges. The lab focuses on exploring the roles and activities of consumers, businesses, and other stakeholders in the value-creation process, with a strong emphasis on service innovation. ServInn specializes in pioneering projects involving advanced technologies, including service robots, avatars, and chatbots, harnessing artificial intelligence to redefine the future of service delivery and enhance the overall service experience.