<\/p>\n\n\n\n
Bacile, T., Elmadag, B., Okan, M., <\/strong>Dineva, D., & Rynarzewska, A. (2024). Schadenfreude and sympathy: observer reactions to malicious joy during social media service recovery.Journal of Interactive Marketing<\/em>. <\/strong>ahead-of-print; ahead-of-print.<\/p>\n\n\n\n Karaosmanoglu, E., Okan, M., <\/strong>I\u015f\u0131ksal, D. G., Altinigne, N., <\/strong>Demir, O., & \u0130demen, E.(2024). How consumers’ economic and psychological vulnerabilities impact their consumption regulation during crisis. Journal of Consumer Behaviour<\/em>, 23(4), 2009\u20132024.<\/p>\n\n\n\n Arikan, E., Altinigne, N., Kuzgun, E., & Okan, M<\/strong>. (2023). May robots be held responsible for service failure and recovery? The role of robot service provider agents\u2019 human-likeness. Journal of Retailing and Consumer Services<\/em>, 70<\/em>, 103175.<\/p>\n\n\n\n Elmadag, A.B., Okan, M.<\/strong> and Kurtuldu, E. (2023), “Improving self-regulated learning competencies of service employees: roles of regulatory appraisals and supportive resources”, Journal of Organizational Change Management<\/em>, Vol. 36 No. 2, pp. 290-304.<\/p>\n\n\n\n Kuzgun, E., Altinigne, N., & Ar\u0131kan, E.<\/strong> (2022). Customer satisfaction with co-created hospitality services: Regulatory focus orientation and positive disconfirmation. Journal of Vacation Marketing<\/em>, 28<\/em>(4), 510-523.<\/p>\n\n\n\n Blaurock, M., \u010cai\u0107, M., Okan, M.,<\/strong> & Henkel, A. P. (2022). Robotic role theory: an integrative review of human\u2013robot service interaction to advance role theory in the age of social robots. Journal of Service Management<\/em>, 33<\/em>(6), 27-49.<\/p>\n\n\n\n Blaurock, M., \u010cai\u0107, M., Okan, M.,<\/strong> & Henkel, A. P. (2022). A transdisciplinary review and framework of consumer interactions with embodied social robots: Design, delegate, and deploy. International Journal of Consumer Studies<\/em>, 46<\/em>(5), 1877-1899.<\/p>\n\n\n\n Okan, M.,<\/strong> Elmadag, A. B., & \u0130demen, E. (2021). Frontline employee age and customer mistreatment: a meta-analysis. Journal of Services Marketing<\/em>, 35<\/em>(1), 98-115.<\/p>\n\n\n\n Idemen, E., Elmadag, A. B., & Okan, M.<\/strong> (2021). A qualitative approach to designer as a product cue: proposed conceptual model of consumers perceptions and attitudes. Review of Managerial Science<\/em>, 15<\/em>(5), 1281-1309.<\/p>\n\n\n\n Henkel, A. P., \u010cai\u0107, M., Blaurock, M., & Okan, M.<\/strong> (2020). Robotic transformative service research: deploying social robots for consumer well-being during COVID-19 and beyond. Journal of Service Management<\/em>, 31<\/em>(6), 1131-1148.<\/p>\n\n\n\n Okan, M.,<\/strong> & Elmadag, A. B. (2020). Witnessing verbal aggression: role of customers\u2019 self-conscious emotions. Journal of Services Marketing<\/em>, 34<\/em>(2), 253-268.<\/p>\n\n\n\n Karaosmanoglu, E., Isiksal, D. G., & Altinigne, N.<\/strong> (2018). Corporate brand transgression and punishing the transgressor: moderation of religious orientation. Journal of Product & Brand Management<\/em>, 27<\/em>(2), 221-234.<\/p>\n\n\n\n Karaosmanoglu, E., Altinigne, N.,<\/strong> & Isiksal, D. G. (2016). CSR motivation and customer extra-role behavior: Moderation of ethical corporate identity. Journal of Business Research<\/em>, 69<\/em>(10), 4161-4167.<\/p>\n\n\n\n Arikan, E., <\/strong>Yilmaz, C., & Bodur, M. (2016). Expanding the boundary of brand extensions through brand relationship quality. Journal of Business Economics and Management<\/em>, 17(6), 930-944.<\/p>\n\n\n\n Arikan, E.,<\/strong> Kantur, D., Maden, C., & Telci, E. E. (2016). Investigating the mediating role of corporate reputation on the relationship between corporate social responsibility and multiple stakeholder outcomes. Quality & Quantity<\/em>, 50<\/em>, 129-149.<\/p>\n","protected":false},"excerpt":{"rendered":" Bacile, T., Elmadag, B., Okan, M., Dineva, D., & Rynarzewska, A. (2024). Schadenfreude and sympathy: observer reactions to malicious joy during social media service recovery.Journal of Interactive Marketing. ahead-of-print; ahead-of-print. Karaosmanoglu, E., Okan, M., I\u015f\u0131ksal, D. G., Altinigne, N., Demir, O., & \u0130demen, E.(2024). How consumers’ economic and psychological vulnerabilities impact their consumption regulation during… Read More »SELECTED PUBLICATIONS<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"class_list":["post-65","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hsyt.bilgi.org.tr\/index.php\/wp-json\/wp\/v2\/pages\/65","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hsyt.bilgi.org.tr\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hsyt.bilgi.org.tr\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hsyt.bilgi.org.tr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hsyt.bilgi.org.tr\/index.php\/wp-json\/wp\/v2\/comments?post=65"}],"version-history":[{"count":1,"href":"https:\/\/hsyt.bilgi.org.tr\/index.php\/wp-json\/wp\/v2\/pages\/65\/revisions"}],"predecessor-version":[{"id":66,"href":"https:\/\/hsyt.bilgi.org.tr\/index.php\/wp-json\/wp\/v2\/pages\/65\/revisions\/66"}],"wp:attachment":[{"href":"https:\/\/hsyt.bilgi.org.tr\/index.php\/wp-json\/wp\/v2\/media?parent=65"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}